Warranty Policy

1. Guarantee:
12months after commissioning or 15months after shipment. Whichever first is in valid. (it is excluding wear parts. Shipping cost for parts to be replaced during warranty period has to be borne by the customer.). Beyond the period, Candid will provide maintenance and repair service all the time, but the cost will be borne by the customer.

2. Installation and Start-up:
1 technician and 1 interpreter will be assigned to coordinate installation, commissioning and training, for the maximum duration of 8 working days, your side will supply the air return tickets, food, accommodation, transportation, communication, insurance, tax ( if have) for the technicians and the interpreter. USD80.00/day/person working fee will be paid to them.