HANGZHOU CANDID I/E CO., LTD
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After-Sale Service

After-Sale Service

We promise a response within 24 hours

No matter what's problem which our customer has, we will do our best to solve it through email, phone, video or on-site services, customers have no worries about it.

Pre-sale service:

1. According to customer's requirements, configure the most suitable proposal (including pictures, video, technical parameter, price);
2. Slove any questions from customers for our stationery machine

Sales service:

1. Report equipment production progress to customers in time;
2. Trial running before delivery and send the testing report, offer finished product for customer confirmation.;
3. Shipping on time;

After-sale service:

1. Providing life-long service, and free maintenance if any quality problems within one year;
2. Installation and commissioning:
  • Providing operation manual and video, teach how to operate step by step (the single machine which is easy to operate);
  • Customer sends technicians to our factory for training.
  • Engineers available to service machinery overseas. Our skilled engineers will be assigned to coordinate installation, commissioning and training, for the maximum duration of 30 working days, customers will supply the air return tickets, food, accommodation, transportation, communication, insurance, tax (if have) for the engineers. USD 100.00/day/person working fee will be paid to them.
  • TEL:+86 571 87924031
  • FAX:+86 571 87031097
  • EMAIL: zmec@china-equipments.com
  • ADDRESS:RM.703, NO.346 Qingtai Street, Hangzhou, China